Roommate Matching Program – Terms & Conditions

Overview

Our Roommate Matching Program is an optional service for solo travelers who want to share a cabin and avoid the single supplement.

By opting in, you agree to participate in a structured matching process designed to create a comfortable and compatible shared experience.

How Matching Works

We use your questionnaire responses to identify potential matches.

If we find a good fit:

  • You’ll be introduced via email
  • You’ll schedule a private video call with your potential roommate
  • You’ll both decide independently if you’d like to move forward

A match is only confirmed if both travelers say yes.

If either person declines (for any reason), we simply continue searching—no pressure, no explanation needed.

If both parties don’t confirm within 48 hours, the match expires and you’ll return to the pool.

Matching Fee & Guarantee Fund

A non-refundable matching fee applies:

  • Land tours: €100
  • Cruises: $200 USD

This fee supports:

  • The matching process
  • A Roommate Guarantee Fund, which protects you if issues arise later

The Guarantee Fund may be used to:

  • Cover the cost of an empty bed
  • Support roommate separation if needed

Commitment & Payment Timeline

By joining the program, you agree to your shared cabin at the final payment date.

For shared cabins, final payment may be required earlier than standard timelines to allow time for rematching if needed.

After final payment:

  • Your price is locked in
  • You’re protected from roommate-related financial changes

If Your Roommate Cancels

Before Final Payment

We’ll try to rematch you.

If no match is found, you can:

  • Accept a single supplement, or
  • Cancel under the standard cancellation policy

👉 We strongly recommend not booking flights until after final payment.

After Final Payment

You’re fully protected.

If your roommate cancels:

  • Your price stays the same
  • We cover the empty bed using the Guarantee Fund if needed

Replacement Policy

If needed, we may assign a new roommate at any time.

Every new match will go through the same process:

  • Compatibility review
  • Video call
  • Mutual approval

Your Responsibilities

By participating, you agree to:

  • Provide honest and accurate information
  • Join the video call in good faith
  • Communicate respectfully
  • Be reasonably flexible with lifestyle differences

We do our best to match compatible travelers—but perfect compatibility is not guaranteed.

Shared Room Expectations

This is a shared experience. We expect all participants to:

  • Respect personal space and boundaries
  • Be mindful of noise, cleanliness, and routines
  • Communicate directly and respectfully

Conflict Support

If issues arise, we’ll do our best to help.

However:

  • Room changes are not guaranteed
  • Availability may be limited during the trip
  • Any adjustments are made at our discretion

Cancellations

Standard trip cancellation policies still apply.

If you cancel, you acknowledge that this may impact your assigned roommate and agree to the program’s rematching and financial policies.

Agreement

By selecting “I agree to the Terms & Conditions,” you confirm that:

  • You understand how the program works
  • You agree to participate in good faith
  • You accept the financial and logistical terms
  • You understand that roommate compatibility cannot be guaranteed

Final Note

This program is designed to help you save money while still having a great travel experience.

A little flexibility, communication, and openness go a long way—and we’ll support you every step of the way.

Late Entry Exception – For July 26 – August 5, 2026 Virgin Voyages Departure

As this departure is already past the final payment date, the Roommate Matching Program operates under modified conditions:

  • All bookings are considered final at the time of confirmation
  • We will make every effort to match you with a compatible roommate
  • If a roommate cancels, we will attempt to rematch you where possible
  • However, full price protection cannot be guaranteed for this departure

In the event that a replacement roommate is not found:

  • You may be required to pay a single supplement to retain your booking, or
  • You may cancel under the standard cancellation policy

By joining the program for this departure, you acknowledge and accept these modified terms.